eCourier - The UK's Express Courier Company
the UK's pre-eminent express courier service deployed Traction to
accelerate technology development activities across three countries,
report progress to investors, and conduct internal convesations. Full
case study is provided here. Also see coverage in ComputerWorld, 25 May 2005 | Courier turns to blog tools to speed package-tracking, and ComputerWeekly, August 2006 | Harness the Power of Collaboration.
eCourier (www.ecourier.co.uk) is the United Kingdom's
pre-eminent express courier service, fusing innovative technologically-advanced
transport control systems with a customer oriented business philosophy. The
company has combined the power of artifical intelligence and satellite-based
tracking to revolutionize same- and next-day deliveries using their fleet of
bikes, motorcycles and vans. The company offers second-by-second tracking,
precise point- to-point pricing, real-time proof of pickup and delivery, and
instant auditing capabilities which power the fastest, most efficient, secure,
and supremely transparent delivery service available.
In the early stages of its business, the company started
developing its unique auto allocation algorithm technology and had development
teams located in the U.K., Germany, Italy
and at M.I.T. in the U.S.
It became very confusing to coordinate development efforts and keep developers
“on the same page.” Developers needed to share and alter specifications,
documents, information and other deliverables, and needed a “repository” to
find tips and comments from colleagues without sifting through past
e-mails. Expecting development to last
for over a year, Technology Director Jay Bregman wanted an easy way to keep
everyone informed and started looking for a groupware or enterprise
communications software solution.
Bregman investigated his options
and chose Traction Software’s TeamPage. The enterprise weblog system was used as the
company’s development communications infrastructure and helped accelerate
development of the company’s entire web tracking system and web site.
Traction allowed Bregman and others to easily go back and
see the entire project history and product lifecycle– from deliverables through
testing and into production, allowing them to gather valuable insight for the
company’s future development efforts.
eCourier especially liked the access control/role-based permissions
feature which allowed the company to control who could read, write, edit, erase
articles, files or comments, as well as set up category labels and projects. Traction
TeamPage is the only product to combine the simple, time ordered record of a
weblog with built in WebDAV web file and folder support to handle design and
office files as well as web conversations using the same secure zero-footprint web-browser
Developers were also able to drag and drop information
into Traction by using its Instant Publisher, a Microsoft Windows/.NET client
for publishing, editing and comments. eCourier could
drag and drop documents from desktop applications, check-out, check-in,
and version files attached to weblog articles or in
per project web folders using WebDAV directly from their Windows desktop. Developers using
other operating systems could still use Traction’s zero foot print rich text editor and WebDAV features with
nothing more than a web browser. According to Bregman, the process was far
superior from anything else he had seen available in the blog or wiki market.
Bregman was also impressed with the searching
capabilities, which allowed search hits to reflect content posted moments
before a search, and users to only see search results in content they were
permitted to read. Traction lets users search for content, labels and articles
posted or edited by a specific person and within a given time period.
Tractions’ ability to archive information in
one communications repository also allowed eCourier to shorten the learning
curve in training new people – newcomers could read Traction’s TeamPage to
easily get up to speed on activities.
Traction also saved eCourier time in
completing its development project and eliminated the thousands of pounds of
expensive travel costs that would have been incurred for development progress