In this article we build a case for using TeamPage and impi! wiki templates to save administrative time for document control and support the intent of ISO9001:2015 to distribute the responsibility of the Quality Management System to the leadership of the organisation.
The other day, I helped a Japanese IT Support company build a client support site with TeamPage.
Their main request was to make the top page ("front page") of TeamPage simple as possible to be more welcoming and prevent clients from being confused. So, I (1) put the large icons and buttons on the top page and (2) removed tabs and sidebar etc.
In this blog post, I will briefly introduce how I did the customizations using a TeamPage plug-in developed and delivered to the company.
The new impi! Standard Meeting Plug-in for TeamPage enables easier, faster and more accurate minute taking for recurring meetings which agenda is standardized. It augments the impi! solution: Goal Alignment - Mini Business Units Deployment. To learn more about this plug-in and impi's Business Management System solutions built using TeamPage, please contact Traction Software.
Impi is a Zulu word for any armed body of men. It also bears in English a connotation to the art of warfare. In the early part of the 19th century the Zulu nation, then a relatively small tribe rose to a prominent nation. Under the leadership of King Shaka its influence span across Southern Africa. Shaka deeply transformed the art of warfare in the sub continent drawing from traditions and innovating. Aspects of warfare covered army structure and deployment, leadership, training, agility, logistic, weaponry, etc. Shaka's organisational development and leading of his impis were characterised by discipline (standardisation) and creative improvement.
Apple and Google are competing to build a fabric that connects everything you own and use, working outward from the globally meshed supercomputer you carry in your pocket. Both apply deep learning technology to AI assistants, and are opening up their AIs and bots to other apps, bots, and cloud services. This richly connected fabric makes bots useful and AI assistants valuable by teaching them how to identify objects you're talking about as well as understand what you want done. The same applies at work. Making this happen requires a shift from the traditional definition of a platform to a fabric which makes it possible to connect people and the actionable objects they use, in context.
I'm happy to introduce Pierre Bienvenüe, founder of impi Business Improvement Solutions Pty, a South African business improvement firm and TeamPage solution partner since 2012. Pierre has great experience in helping mid-size companies organize and run effective quality improvement programmes. impi! works with clients as partners from concept definition, initial rollout, through improvement of the quality program itself. Pierre has worked with Traction Software and clients to develop templates, plug-in extensions, and a methodology for using TeamPage to support the impi! business improvement model, with solid results to report. This post is an introduction. You'll hear more from Pierre as an expert guest blogger on this page, in Traction Software's TeamPage customer forums (free registration), and across the web.
Watch this video of Chris Nuzum's Tripping Up Memory Lane talk at Hyperkult 2015, University of Lüneburg, 10 July 2015. Traction Software CTO and co-founder Chris Nuzum reviews hypertext history, his experience as a hypertext practitioner, and the core principles of Traction TeamPage.
I was delighted to find that our TeamPage iOS companion app was published on the App Store this morning. We've been enjoying the app for the past few months, and are excited finally to be able to share it with you.
Takashi Okutsu of Traction Software's Japanese Business Office recently posted an update to his Daily Report TeamPage plugin. Takashi writes: "In some Japanese companies, it is common to look back what an employee did in the day, write a summary, and submit it to his/her boss. This is called "日報" (daily report or daily journal) and it's a way of sharing information between employees and bosses in the hierarchy. If you are interested in the ways of business in Japanese companies, you may find this blog post interesting." This example of Observable Work is very simple to understand and use. Quality Management and other TeamPage solutions follow the same pattern. Update 18 July 2016: See DailyReports.biz for information about Traction Software Japan's new dedicated Daily Report solution, including a live demonstration, pricing, feature summary and frequently asked questions.
"Pooh?" said Piglet. "Yes, Piglet?" said Pooh. "Darmok and Jalad at Tanagra," said Piglet. "Shaka, when the walls fell," said Pooh.— Michael G. Munz (@TheWriteMunz) November 17, 2015
I hope you'll enjoy reading the original Traction Product Proposal, dated October 1997. Many early Traction concepts carried over directly to the Teampage product first commercially released in July 2002, but we've also learned a lot since then - as you might hope! The quotes still make me smile. The Proposal and Annotated References may be helpful to students interested in the history and evolution of hypertext.
Takashi Okutsu of Traction Software's Japanese Business Office wrote a blog post, Teampage hypertext journal: Design concepts. Starting from Chris Nuzum's Tripping Up Memory Lane presentation, Takashi explains how TeamPage's append-only journal models editable content, links, and relationships − while maintaining a full audit trail. See this Google English translation.
Last week I gave a talk at the Hyperkult 2015 conference. It was an honor to present there, especially since it was the 25th and final time the conference was held. This was my proposal for the talk:
Takashi Okutsu of Traction Software's Japanese Business Office says that email is like spinach. It may be necessary for a healthy business, but not everyone likes spinach. He says that it's not reasonable to think that Social Network Software replaces email. It's better to look at how SNS extends and complements email. Takashi's July 3, 2015 TractionSoftware.jp blog post explains how, see this rough Google English translation.
About 50 years ago, Andy van Dam joined the Brown University faculty with the world's second PhD in Computer Science (earned at the University of Pennsylvania). Today many of Andy’s friends, faculty, students and former students are celebrating his 50 years at Brown with Stone Age, Iron Age and Machine Age panels. [ June 9, 2015 update: See event video: Celebrate with Andy: 50 Years of Computer Science at Brown University ]
Andrew McAfee writes Nov 20, 2014: "Facebook’s recent announcement that it’s readying a version of its social software for workplaces got me thinking about Enterprise 2.0, a topic I used to think a great deal about. Five years ago I published a book with that title, arguing that enterprise social software platforms would be valuable tools for businesses...
Why did it take so long? I can think of a few reasons. It’s hard to get the tools right — useful and simple software is viciously hard to make. Old habits die hard, and old managers die (or at least leave the workforce) slowly. The influx of ever-more Millennials has almost certainly helped, since they consider email antediluvian and traditional collaboration software a bad joke.
Whatever the causes, I’m happy to see evidence that appropriate digital technologies are finally appearing to help with the less structured, less formal work of the enterprise. It’s about time.
What do you think? Is Enterprise 2.0 finally here? If so, why now? Leave a comment, please, and let us know."
Ada Lovelace Day celebrates the contributions of women in science and technology, follow @FindingAda for news and events. This year I've chosen to write about mathematician Amalie "Emmy" Noether. At the time of her death in April 1935, she was described by Pavel Alexandrov, Albert Einstein, Herman Weyl, Norbert Weiner and others as the most important woman in the history of mathematics. Noether’s First Theorem is a fundamental tool of modern physics and the calculus of variations: every symmetry corresponds to a conservation law. "It was her work in the theory of invariants which led to formulations for several concepts of Einstein's general theory of relativity." [J J O'Connor and E F Robertson, 1997]. Of her later work, Nathan Jacobson said: "The development of abstract algebra, which is one of the most distinctive innovations of twentieth century mathematics, is largely due to her – in published papers, in lectures, and in personal influence on her contemporaries." Einstein wrote Noether's obituary in the New York Times, May 5, 1935:
On Sep 4, 2014 the Named Data Networking project announced a new consortium to carry the concepts of Named Data Networking (NDN) forward in the commercial world. If this doesn't sound exciting, try The Register's take: DEATH TO TCP/IP cry Cisco, Intel, US gov and boffins galore. What if you could use the internet to access content securely and efficiently, where anything you want is identified by name rather than by its internet address? The NDN concept is technically sweet, gaining traction, and is wonderfully explained and motivated in a video by its principle inventor and instigator Van Jacobson. Read on for the video, a few quotes, reference links, and a few thoughts on what NDN could mean for the Internet of Things, Apple, Google and work on the Web. Short version: Bring popcorn.
Art, Data, and Business Duane Degler of Design For Context posted slides from his 5 April 2014 Museums and the Web talk, Design Meets Data (Linked, Open, Heterogeneous). Degler addresses what he calls the LAM (Libraries, Archives, Museums) Digital Information Ecosystem. I believe the same principles apply when businesses connect internal teams, external customers, external suppliers, and partners of all sorts as part of their Business Information Ecosystem. Read Degler's summary and slides, below:
Hi everyone. I am delighted to introduce myself to you as a member of the Traction Software Team. As some of you know, my name is Takashi Okutsu, and I am the director of Traction Software's Japan Business Office, located in Yokohama.
The technoid vision, as expressed by various pundits of electronic media, seems to be this: tomorrow's world will be terribly complex, but we won't have to understand it. Fluttering though halestorms of granular information, ignorant like butterflies, we will be guided by smell, or Agents, or leprechauns, to this or that pretty picture, or media object, or factoid. If we have a Question, it will be possible to ask it in English. Little men and bunny rabbits will talk to us from the computer screen, making us feel more comfortable about our delirious ignorance as we flutter through this completely trustworthy technological paradise about which we know less and less.
Takashi has been a TeamPage wizard since 2007, and now directs Traction Software's Japanese Business Office. Takashi provides exceptional sales, consulting, and support to TeamPage customers in Japan. He is a valued member of the Traction Software global team, and a frequent contributor to the TeamPage Customer Support Forum including development and discussion of TeamPage SDK plug-ins and examples. We invite Japanese visitors to explore TractionSoftware.jp for TeamPage information and a free trial. You are also welcome to join the TeamPage Japan Customer Support Forum to talk with Takashi and Japanese TeamPage customers.
By "augmenting human intellect" we mean increasing the capability of a man to approach a complex problem situation, to gain comprehension to suit his particular needs, and to derive solutions to problems. Increased capability in this respect is taken to mean a mixture of the following: more-rapid comprehension, better comprehension, the possibility of gaining a useful degree of comprehension in a situation that previously was too complex, speedier solutions, better solutions, and the possibility of finding solutions to problems that before seemed insoluble. And by "complex situations" we include the professional problems of diplomats, executives, social scientists, life scientists, physical scientists, attorneys, designers--whether the problem situation exists for twenty minutes or twenty years. We do not speak of isolated clever tricks that help in particular situations. We refer to a way of life in an integrated domain where hunches, cut-and-try, intangibles, and the human "feel for a situation" usefully co-exist with powerful concepts, streamlined terminology and notation, sophisticated methods, and high-powered electronic aids. 1a1
Updated 19 Jun 2016 Why isn't the Web a reliable and useful long term store for the links and content people independently create? What can we do to fix that? Who benefits from creating spaces with stable, permanently addressable content? Who pays? What incentives can make Web scale permanent, stable content with reliable bidirectional links and other goodies as common and useful as Web search over the entire flakey, decentralized and wildly successful Web? Here's a good Twitter conversation to read:
60% of my fav links from 10 yrs ago are 404. I wonder if Library of Congress expects 60% of their collection to go up in smoke every decade.— Bret Victor (@worrydream) June 15, 2014
On Jun 9 2014 Virginia Commonwealth University launched a new course, UNIV 200: Inquiry and the Craft of Argument with the tagline Thought Vectors in Concept Space. The eight week course includes readings from Vannevar Bush, J.C.R. Licklider, Doug Engelbart, Ted Nelson, Alan Kay, and Adele Goldberg. Assignments include blog posts and an invitation to participate on Twitter using the #thoughtvectors hashtag. The course has six sections taught at VCU, and an open section for the rest of the internet, which happily includes me! This week's assignment is a blog post based on a nugget that participants select from Vannevar Bush's 1945 essay As We May Think. Here's mine: