9 Nov 2010 | EContent - Collaboration and Knowledge Management Working Well Together

ImageEContent's Marji McClure reports on how collaborative tools integrated with knowledge capture can streamline complex business processes while also providing valuable insights organizations for future use. She interviewed D. Craig McHenry, senior director of competitor insights of Pfizer Nutrition. “The big issue we found ourselves needing to address,” says McHenry, “was how do we really build over time a complete record of the different pieces of information gathered and analyzed and assessed and document it? How do we create a living history or a living document of that conversation?” McHenry and his team turned to Traction® TeamPage. McHenry cites benefits of the Traction solution including reduction in the amount of information being pushed through the company's email system, making it less burdensome to stay engaged and on top of what happens in discussion. » Read the full story

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